Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by E&E Heirloom Co. Throughout the site, the terms “we,” “us,” and “our” refer to E&E Heirloom Co. We offer this website, including all information, products, and services available through it, to you conditioned upon your acceptance of these Terms of Service.
By visiting our website or purchasing from us, you agree to be bound by these Terms of Service and our Return and Refund Policy, Shipping Policy, and Privacy Policy. If you do not agree to these terms, please do not use our website or place an order.
ONLINE STORE TERMS
You must be legally capable of entering into a binding agreement to purchase from this website. You may not use our products or website for unlawful or unauthorized purposes.
You agree to provide current, complete, and accurate information when placing an order. You are responsible for ensuring that your shipping address, email address, payment information, and other order details are correct.
PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display our products, colors, packaging, sizes, and descriptions accurately. Because many of our products are handcrafted, slight variations in color, texture, appearance, flavor distribution, or packaging may occur. Screen settings and lighting may also affect how colors appear online.
Cotton candy is sensitive to heat, humidity, moisture, and handling. Natural settling or shrinking may occur during shipping and does not necessarily indicate that the container was underfilled at the time it was packaged.
We reserve the right to change or discontinue products, flavors, packaging, prices, or quantities at any time without notice. Product availability is not guaranteed.
FOOD ALLERGIES AND INGREDIENTS
Customers are responsible for reviewing product descriptions and ingredient or allergen information before purchasing or consuming our products. Products may be produced or packaged in facilities or environments where common allergens are present.
If you have a food allergy, sensitivity, dietary restriction, or ingredient-related question, contact us at eesweets@outlook.com before placing your order. Purchasing and consuming our products is at the customer’s discretion and responsibility.
ORDERS
We reserve the right to accept, refuse, limit, or cancel any order at our discretion. This may include orders affected by suspected fraud, pricing errors, inventory shortages, incorrect product information, shipping limitations, or unauthorized resale.
If we change or cancel an order after payment, we will attempt to notify you using the email address, telephone number, or other contact information provided with the order. Any applicable refund will be issued to the original payment method.
PRICES AND PAYMENT
Prices are shown in United States dollars unless otherwise stated. Prices, promotions, and product availability may change without notice.
Applicable taxes, shipping charges, and other costs will be displayed during checkout before you complete your purchase. You agree to provide valid payment information and authorize us and our payment providers to charge the total amount shown at checkout.
SHIPPING AND DELIVERY
Shipping and delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, service interruptions, holidays, natural disasters, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
Risk of loss transfers to the customer when the order is delivered to the address provided at checkout. If an order arrives damaged, incorrect, incomplete, or unusable, contact us within the timeframe stated in our Return and Refund Policy.
RETURNS, REFUNDS, AND CANCELLATIONS
Because our products are food items, returns and exchanges are generally not accepted for health and food-safety reasons. Orders may be canceled only before production or fulfillment has begun.
Damaged, incorrect, missing, or unusable orders will be reviewed according to our Return and Refund Policy. That policy is incorporated into these Terms of Service.
WEBSITE CONTENT
The information provided on this website is for general informational purposes. We try to keep website information accurate and current, but we do not guarantee that every description, image, price, availability statement, or other piece of content will always be complete or error-free.
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel affected orders when necessary.
INTELLECTUAL PROPERTY
All content on this website—including our business name, branding, logos, product names, photographs, graphics, written material, and designs—is owned by or licensed to E&E Heirloom Co. and may be protected by intellectual-property laws.
You may not reproduce, copy, sell, distribute, modify, publish, or commercially exploit our website content without our prior written permission.
PROHIBITED USES
You may not use this website:
- For any unlawful, fraudulent, abusive, or misleading purpose
- To violate intellectual-property or privacy rights
- To transmit malicious code, viruses, or harmful technology
- To collect or track another person’s personal information without authorization
- To interfere with the website’s operation or security
- To place fraudulent orders or provide false information
- To reproduce or resell website content without authorization
We may suspend or terminate access to the website for violations of these terms.
THIRD-PARTY SERVICES AND LINKS
Our store is hosted and supported by Shopify and may use third-party providers for payments, shipping, analytics, marketing, and other services. Your use of certain third-party services may also be subject to their separate terms and privacy policies.
Links to third-party websites are provided for convenience. We are not responsible for the content, security, availability, products, services, or practices of third-party websites.
DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, this website and its content are provided on an “as available” basis. We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.
Nothing in these terms excludes warranties or consumer protections that cannot legally be excluded.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, E&E Heirloom Co. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of this website or our products.
Our total liability concerning a product or order will not exceed the amount paid for the product or order giving rise to the claim, except where applicable law does not allow such a limitation.
INDEMNIFICATION
You agree to indemnify and hold harmless E&E Heirloom Co. and its owners, employees, contractors, and service providers from claims or expenses arising from your unlawful use of the website, violation of these terms, or infringement of another person’s rights.
SEVERABILITY
If any provision of these Terms of Service is found to be unlawful or unenforceable, the remaining provisions will continue to remain effective to the fullest extent permitted by law.
GOVERNING LAW
These Terms of Service are governed by the laws applicable in the State of North Carolina and the United States, without limiting any consumer rights provided by applicable law.
CHANGES TO THESE TERMS
We may update these Terms of Service by posting a revised version on this website. Changes become effective when published. Your continued use of the website following an update constitutes acceptance of the revised terms.
CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
E&E Heirloom Co.
Email: eesweets@outlook.com