Refund policy
Return and Refund Policy
Because our products are food items, all sales are final and we do not accept returns or exchanges for change of mind, flavor preference, or buyer’s remorse. For health and food-safety reasons, products cannot be returned once shipped or delivered.
Damaged, Incorrect, or Unusable Orders
Please inspect your order when it arrives. If your order is damaged during shipping, incorrect, missing an item, or arrives in an unusable condition, contact us at eesweets@outlook.com within 3 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the product and shipping packaging
After reviewing your claim, we may offer a replacement, store credit, or refund, depending on the circumstances. Please do not mail food products back unless we specifically instruct you to do so.
Shipping Delays and Weather
Cotton candy is sensitive to heat and moisture. We package our products carefully, but we cannot guarantee delivery dates or be responsible for delays caused by the shipping carrier, severe weather, or an incorrect address entered by the customer. Please contact us if an order arrives damaged or unusable so we can evaluate the situation.
Cancellations
Orders may be canceled only before production or fulfillment has begun. Contact us as soon as possible at eesweets@outlook.com. Once an order has entered production or has shipped, it cannot be canceled.
Refunds
If a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional processing time. If more than 15 business days have passed since we approved your refund, contact us at eesweets@outlook.com.