Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are generally prepared and shipped within 2–5 business days after payment is successfully processed. Business days do not include weekends or federal holidays.

Because many E&E Heirloom Co. products are handcrafted and made in small batches, processing times may increase during holidays, promotions, severe weather, or periods of unusually high order volume.

SHIPPING RATES

Available shipping methods and charges are calculated and displayed during checkout before payment is completed. Shipping charges are non-refundable after an order has shipped, except when required by law or when an error was made by E&E Heirloom Co.

DELIVERY ESTIMATES

Delivery dates shown during checkout or provided by a shipping carrier are estimates and are not guaranteed. Estimated transit time begins after the carrier receives the package and does not include our order-processing period.

We are not responsible for carrier delays caused by severe weather, holidays, service interruptions, natural disasters, or other circumstances outside our reasonable control.

SHIPPING LOCATIONS

We currently ship to eligible addresses within the United States. We do not currently offer international shipping.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address during checkout. E&E Heirloom Co. is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address supplied by the customer.

If you notice an address error, contact us immediately at eesweets@outlook.com. We cannot guarantee that an address can be changed after production or fulfillment has begun.

If an order is returned to us because of an incorrect address, refused delivery, or unsuccessful delivery attempt, the customer may be responsible for any additional shipping charges required to resend it.

TRACKING

When tracking information is available, it will be sent to the email address or telephone number provided during checkout. Tracking activity may take up to 48 hours to update after a shipping label is created.

WEATHER-SENSITIVE PRODUCTS

Cotton candy is sensitive to heat, humidity, moisture, and handling. We package our products carefully, but some natural settling or shrinking may occur during transit.

Customers should retrieve delivered packages promptly and avoid leaving them outside, in direct sunlight, or in a hot vehicle. Damage caused after delivery by heat, moisture, improper storage, or delayed package retrieval may not qualify for replacement or refund.

DAMAGED, INCORRECT, OR UNUSABLE ORDERS

Please inspect your order upon delivery. If it arrives damaged, incorrect, incomplete, or unusable, email eesweets@outlook.com within 3 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and shipping packaging. We will review the claim and may offer a replacement, store credit, or refund, depending on the circumstances.

LOST OR MISSING PACKAGES

If tracking shows that a package is still in transit beyond the expected delivery period, contact the shipping carrier first and then email us for assistance.

If tracking shows that a package was delivered but you cannot locate it, check around the delivery area and with household members or neighbors before contacting the carrier. E&E Heirloom Co. is not responsible for theft or loss occurring after a carrier confirms delivery, but we will provide reasonable assistance with a carrier inquiry.

CONTACT US

For shipping questions, contact:

E&E Heirloom Co.
Email: eesweets@outlook.com
Website: EEHeirloomCo.com